  Improved quality of service and customer focus |
|
| Ensuring that the purchase is delivered and on time |
|
Achieving the expected value for money and cost
 control |
|
Reduced crisis management and decreased level of
risk |
|
Effective implementation in relation to changes or
developments in the market |
|
Clarification of the roles and responsibilities of the
contract manager, contractors, other interdependent
services and end users |
|
|
|
Continuous improvement through incentive-based
contracting and risk sharing |
|
Early identification and resolution of poor contractor
performance and other problems or disputes |
|
| Controls over performance, costs and standards |
|
Evaluation of the original specification against contract
performance and identification of changes that would
benefit future contracts |
|
Ensures ongoing compliance with the terms of the
contract |
|
| More favourable contract outcomes |
|
